Case study video production

A no-fuss video featuring a customer’s first-hand account of a product. Quick to film, easy to edit, and ready to impress.

A customer highlights what they love about a product’s features, in a brief, impactful video.

A deeper dive with interviews, visuals, and graphics, this video tells a success story with a bit more production polish.

I’m Sian, the Head of Video at Definition. With over a decade’s experience, combined with my background in music and sound, I like to think I bring a unique blend of creativity and technical expertise to our projects.

We know what makes case studies watchable. When we make them, we:

• Look for a relatable customer whose experience speaks to your target audience
• Build a clear narrative showcasing the problem faced, your solution, and the successful outcome
• Find genuine, unscripted customer testimonials for authenticity
• Use professional-quality visuals and sound to keep viewers engaged
• Showcase before-and-after evidence demonstrating the impact of our clients’ solution
• Highlight an emotional story that connects with viewers’ desires or challenges
• Prioritise a concise format, focusing on key benefits and avoiding unnecessary details
• Include a strong call to action, guiding viewers on their next steps
• Spotlight benefits over features, showing real improvements in the customer’s situation
• Produce an easily shareable format for maximum reach and engagement

The question everybody needs to ask before commissioning video content is simple: Why are you doing this? For case study films, that may seem too obvious to think deeply about. But it matters more than you might think: sure, you’re getting a client to sing your praises – so figure out which particular praises you want them to sing. Are you looking to highlight your flexibility, your product’s superior performance, your value for money?

This may well be your regular audience, but if you’re looking to branch out, this might require some research. Seek background information into the ideal viewer of your video: what do they care about; what kind of company do they work for and who are their competitors (if B2B); what products or services would be most appealing? When you’ve done this research, you’ll have a better idea of the kind of viewer you’re after – and the kind of customer story you should focus on in the final video.

A good case study subject is judged by three main metrics: willingness, happiness, and relevance. Willingness, of course, is obvious enough. Happiness is related to willingness, but they’re not quite the same – you want someone who you’re overdelivering for, and who damn well knows it. Relevance is trickier, but you want to think of that ideal viewer and select a customer who’s both similar to them and able to serve as a kind of aspirational figure. It’s especially useful if they’re a well-known brand or business.

Before the interview, create a list of sample questions to serve as a guide, and take detailed notes of their answers – remaining positive and interested the whole time. If they have an approval process, find out what it is, but in a gentle, unobtrusive way that makes it easy for them to reveal this information. It’s also worth establishing how willing they are to support you in terms of promoting and marketing the video – a simple LinkedIn post can often work wonders.

You never know how suited a site is to filming until you’ve visited it. Now, obviously you aren’t going to be able to film crane shots indoors – but maybe the lighting leaves something to be desired, or the angles are particularly tight in a room you’ve earmarked for filming, or maybe it’s an area heavy with foot traffic and you can’t easily film there undisturbed. Any of these complications is possible, and all of them can be dealt with easily if they’re identified in advance. Recce the site thoroughly before the day of filming.

You should, at this point, have a good idea about the customer and their history – enough to introduce the video with a quick blurb on who they are and what they do. But once you know all that, it’s time to ask the questions that will form the spine of the overall piece. These will focus on three areas: key challenges, the solution, and the end-user benefits. We’ve provided a list of these questions on our blog.

When you get on set, remember: your case study subject may be enthusiastic, engaged, and sincerely willing to help, but they’re still taking time out of their day to do this. Respect that time – make them feel special, important, and like the centre of attention. For a day, at least, they’re a celebrity, and they’re starring in your story. Make sure they feel like it. Extend this attitude into post-production, too: every editing choice, every motion graphic you use, should be seen as an opportunity to make them look amazing.

Finally, get written sign-off from the client, and then publish and distribute it – ready for the world to see. Make it a core component of your video distribution strategy, and get the client to help (if possible, and if they’re willing). If you’ve done a good job of the production process, your client should be enthused and excited about helping!

A case study video is about telling stories from your customer’s perspective. Don’t waste time going into detail about your company, your products or your services. That’s what your website is for. Tell the human side of your story instead.

Every project has its challenges. There’s no point pretending they don’t. Be authentic and embrace the mistakes: your video will be more real, more engaging and more convincing. Yes, you hit some obstacles. But you knew how to clear them.

B2B case studies have an extra step. Your product helped your client, which helped their customers too. That’s two stories in one.

While it’s wonderful to have a customer singing your praises, you need to back it up with facts and figures. But that doesn’t have to mean a dull report. Weave the evidence into your story with animation and motion graphics.

It’s easy to picture a typical case study video. A talking head with stock footage and a bit of music. But we like to push the boundaries. Use animation, motion graphics, drones and other storytelling tools to keep viewers engaged and entertained.

You can make a case study video on a shoestring if you really want to. But you get what you pay for. Your videos are a direct reflection of your business – and you wouldn’t wear jeans on your wedding day. Take the time to create something thoughtful and strategic that shows your brand in its best light.

Your sales team will be using your case studies the most. They’ll want to move prospects along the sales funnel, convert and make a sale. So get them involved at the beginning. They might not know how to create a video, but they’ll know what your customers want to hear.

We are all about data-driven marketing and sales. So give your viewer something to do: a clear CTA. Because your video should be getting leads, not just entertaining people. (And you’ll know when it’s working.)